1. General Information
This Shipping Policy (“Policy”) describes the terms and conditions for shipping products purchased from Enigdmart.
2. Shipping Methods and Costs
2.1 Standard Shipping
- Delivery time: 3-7 business days
- Shipping cost: Calculated based on order weight and destination
- Free shipping for orders over ₹2,000
2.2 Express Shipping
- Delivery time: 1-3 business days
- Additional cost: ₹300 for orders under ₹2,000
- Free for orders over ₹5,000
3. Order Processing
3.1 Processing Time
- Orders are processed within 1-2 business days after receipt of payment
- Processing time may be extended during sales events or holidays
3.2 Shipping Confirmation
- You will receive a shipping confirmation email with tracking number
- Tracking information will be available 24-48 hours after shipment
4. Delivery and Address
4.1 Delivery Address
- Please provide a complete and accurate shipping address
- We are not responsible for undelivered packages due to incorrect addresses
- Redelivery fees may apply for failed delivery attempts
4.2 Delivery Hours
- Deliveries are made Monday through Saturday, 9:00 AM to 6:00 PM
- Rural areas may have extended delivery hours
5. Shipping Restrictions
5.1 Prohibited Items
- We do not ship hazardous materials or perishable goods
- Some items may have specific shipping restrictions
5.2 Restricted Areas
- Delivery may be restricted to certain remote areas
- Additional charges may apply for deliveries to remote locations
6. Damaged or Lost Packages
6.1 Inspection
- We recommend inspecting packages upon delivery
- Report any damage immediately to the courier service
6.2 Claims
- File a claim with the courier service within 3 business days
- Provide photographic evidence of damage
- We will assist in resolving claims with the courier service
7. Returns and Refunds
7.1 Return Shipping
- Return shipping costs are the responsibility of the customer
- We provide return shipping labels for eligible returns
- See our Return Policy for full details
8. Contact Information
For any shipping-related inquiries, please contact:
- Email: info@enigdmart.com
- Phone: +91 9447173444
- Business hours: Monday to Saturday, 9:00 AM to 6:00 PM
9. Policy Updates
We reserve the right to modify this Shipping Policy at any time. The latest version will always be available on our website.
By placing an order with Enigdmart, you acknowledge that you have read and understood this Shipping Policy.
